Real support, real people
We're here to help when you need us
Reach the right TrackSOS team for account help, technical support, provider partnerships or general enquiries.
GeneralQuestions and information
TechnicalApp and account help
ProvidersPartnership enquiries
EmergencyUse in-app SOS
086 123 9876
24/7 control-room contact and general support routing.
info@tracksos.co.za
General enquiries, account information and partnership requests.
Reach out
Send a message or speak to the right team
Use the organised contact paths below so support, partnership and technical requests can be routed correctly.
General enquiriesinfo@tracksos.co.za for general information and public questions.
Supportsupport@tracksos.co.za for technical or account-related help.
Control room086 123 9876 for general control-room contact information.
Departments
Organised support cards make the page easier to use
Each department has a specific role, reducing confusion about where to send enquiries.
Customer care
Membership questions, subscription guidance and general assistance.
Technical support
Problems with access, account setup, tracking or reporting flows.
Provider partnerships
Joining the network, discussing service areas or collaboration opportunities.
Contact and support details
Choose the right channel for faster assistance
Find control-room contact information, office details, department contacts, response expectations, FAQs and a secure enquiry form.
24/7 Control Room
086 123 9876Always on. Always ready.
24/7Support Email
info@tracksos.co.zaWe respond as quickly as possible.
Replies within 2 hrsHead Office
Block 8, 1st Floor
94 Glenhove Road
Melrose Estate, 2196
Johannesburg
Our Location
Active Emergency?
If you are in immediate danger or need urgent assistance, please use the SOS button in the TrackSOS app. This instantly alerts the control room.
Reach the Right Team
General Enquiries
For general questions about TrackSOS services.
✉ info@tracksos.co.za
☎ 086 123 9876
Technical Support
Get help with app, device or account issues.
✉ support@tracksos.co.za
☎ 086 123 9876
Business & Partnerships
Partnerships and business solutions.
✉ business@tracksos.co.za
☎ 086 123 9876
Billing & Accounts
Questions about billing and payments.
✉ billing@tracksos.co.za
☎ 086 123 9876
Media & Press
Media enquiries and press requests.
✉ media@tracksos.co.za
☎ 086 123 9876
Careers
Join our mission to make communities safer.
✉ careers@tracksos.co.za
☎ 086 123 9876
Response Time Expectations
SOS Emergency Alerts
Immediate — alert sent instantly
Immediate — alert sent instantly
Live Tracking Activation
Within 10 seconds
Within 10 seconds
Support Email Responses
Within 2 business hours
Within 2 business hours
General Enquiries
Within 1 business day
Within 1 business day
Frequently Asked Questions
It sends your live location and profile to the control room.
Yes, with coverage varying by area.
Secure authentication and POPIA-aligned controls.
The control room verifies, contacts you and dispatches help.
Use your account settings or contact support.
Prefer to explore first?
Visit Resources & Support before contacting the team
Helpful guides and FAQs may answer common questions before you need direct support.