Member portal
SOS, family safety, profiles, vehicles and subscriptions.
Secure role-based access
Different portals. One safety mission
Members, providers, control-room teams and administrators each receive a focused login experience built around their specific responsibilities.
MemberSafety tools and profile
ProviderJobs and operations
Control roomMonitoring and dispatch
AdminPlatform management
Control room portal
Live incidents, monitoring, dispatch and communication.
Provider portal
Alerts, jobs, responders and route visibility.
Member portal
Use the app and personal account tools with fast access to your safety features.
Member loginProvider portal
Support provider operations, assignments and response management tasks.
Provider loginControl room portal
Monitor alerts, coordinate dispatch and manage live support workflows.
Control room loginAdmin portal
Manage members, plans, codes, permissions and operational settings.
Admin loginWhy separate portals matter
Better security, clearer tools and less confusion
Role-based securityEach portal shows only the tools and records relevant to that role.
Focused experiencesMembers, providers and staff can each work in an interface designed for their needs.
Clearer supportWhen a login issue happens, the correct portal context is easier to identify.
Portal access and security
Role-based tools, login help and account protection
Review portal responsibilities, access permissions, security options, password support and the steps to take when an account cannot be accessed.
Member Portal
For members and families to manage safety, view activity, and stay connected.
- View live tracking & location history
- Manage devices & preferences
- Access SOS & emergency tools
- Update personal & contact details
Provider Portal
For service providers to manage clients, devices, and service delivery.
- Manage clients & subscriptions
- Monitor devices & alerts
- Service logs & support tickets
- Reports & account management
Control Room Portal
For control room operators to monitor, respond, and coordinate in real time.
- Live incident monitoring
- Alert management & dispatch
- Communications & escalation
- Incident reporting & logs
Admin Portal
For administrators to manage the platform, users, and system settings.
- User & role management
- System configuration
- Audit logs & compliance
- Billing & system settings
Why Separate Portals?
Role-Based Access
Each portal is designed for your role.
Faster Performance
Optimised portals mean faster load times.
Better Security
Restricted access and data segmentation.
Right Information
The right information at the right time.
Role-based access
Each portal shows the right information for the right responsibility
Separate portals reduce clutter and help protect sensitive information.
| Capability | Member | Provider | Control room | Admin |
|---|---|---|---|---|
| Personal profile and family | Manage | — | View for active cases | Support access |
| Live incidents | Own incidents | Assigned jobs | All operational incidents | Audit and oversight |
| Responder dispatch | Track status | Accept and update | Coordinate | Configure rules |
| Billing and subscriptions | Own account | Provider account | — | Manage plans |
| Reports and analytics | Own history | Provider performance | Operational dashboard | System-wide reporting |
Secure Login
Advanced security protocols.
Two-Factor Options
Extra security with SMS or app.
Encrypted Access
Data encrypted in transit and rest.
Password Help
Reset securely in a few steps.
Need Help Logging In?
Our support team is available 24/7.
24/7 Control Room✉ info@tracksos.co.za
We'll respond quicklyContact Support →
Forgot Your Password?
No problem. Reset it in a few simple steps.
Reset Password →You'll receive a secure link to your registered email.
Still Can't Access Your Account?
- You're using the correct portal
- Your account is active and verified
- Check your spam/junk folder
Need more help? Contact our support team.
Quick Support Links
Use the portal that matches your role.
Only if your account has multiple authorised roles.
Modern versions of Chrome, Edge, Safari and Firefox.
Open security settings in your portal.
Use profile settings or contact support.
Call the 24/7 control room on 086 123 9876.
Need the product overview first?
Start with Features if you are still deciding whether to join
The Features page remains the strongest conversion page, and the rest of the website now follows its quality more closely.