Guides, answers and practical support
Everything you need to use TrackSOS confidently
Browse setup guidance, safety tips, common questions, legal information and support resources for members, families and providers.
GuidesClear setup information
FAQsQuick answers
Safety tipsPractical advice
SupportPeople when needed
User guides
Registration, profile setup, SOS, tracking and reporting instructions.
Frequently asked questions
Clear answers about location sharing, plans, incidents and support.
Getting started
Registration, plan selection, profile setup and first-use guidance for new members.
FAQs and answers
Quick answers for alerts, location sharing, incidents, family features and billing.
Safety education
Helpful content for route awareness, emergency preparation and family communication.
Popular topics
Use content cards instead of plain lists
This denser structure helps visitors scan more of the page without feeling lost.
How to use SOS correctly
Understand how the emergency alert flow works and when to use it.
Sharing family location
Learn about opt-in sharing, safe zones and trusted contact controls.
Reporting an incident
See what details to include so your report is more useful and complete.
Using nearby help
Find out how map-based assistance and service visibility can support users.
Managing your profile
Keep medical, vehicle and emergency contact records up to date.
Subscription questions
Clarify plan benefits, payment expectations and upgrade paths.
When users need more than self-help
Support can escalate from articles to people
Browse the help centreStart with FAQs, guides and setup articles.
Submit a support requestMove to direct support when a guide does not solve the problem.
Speak to the right teamTechnical, account and general support can each be handled more clearly.
Complete help centre
Detailed answers, downloads and practical safety guidance
Browse the full library of support topics, common questions, articles, emergency reminders, policy information and community-safety resources.
Popular Resources
View all resources →User Guide
Step-by-step guides to get the most out of TrackSOS.
Read Guide →Safety Tips
Practical safety advice for everyday life.
Read Tips →FAQ
Answers to the most common questions.
View FAQs →Video Tutorials
Short videos to learn features.
Watch Now →Emergency Preparedness
Checklists and guides for emergencies.
Read More →Legal & Privacy
Learn how we protect your data.
Learn More →Updates & News
Stay informed about improvements.
View Updates →Practical safety toolkit
Guides for setting up, staying prepared and using every feature properly
Browse short, task-based resources instead of searching through long manuals.
Family setup checklist
Add trusted contacts, explain location permissions, create zones and test a shared trip before it is needed.
Open family guide →Incident reporting guide
Learn what details, photos, times and descriptions help create a more useful incident record.
Open reporting guide →Neighbourhood patrol toolkit
Guidance for patrol routes, checkpoints, escalation and responsible communication in participating areas.
View patrol information →Nearby help guide
Understand map categories, directions, coverage limits and when to use the SOS process instead.
Open nearby-help guide →Referral programme
Invite people you know, track referral progress and understand when a reward or benefit becomes eligible.
View referral information →Privacy and permissions
Review role-based access, location permissions, trusted viewers and account security recommendations.
Review access guidance →Help Center
Browse by Topic
Getting Started
Account & Billing
Device & App
Safety & Alerts
Provider Network
Privacy & Security
Latest Articles
How to set up your TrackSOS appGetting Started5 min read
Understanding your Panic Button optionsSafety & Alerts4 min read
How Live Tracking keeps loved ones safeSafety & Alerts3 min read
Managing users and family membersAccount & Billing6 min read
What to do in an emergencyEmergency4 min read
Common Questions
Press and hold to alert the control room.
The control room and trusted contacts.
Yes, encrypted and POPIA focused.
Availability depends on network and provider coverage.
It uses device GPS and secure location sharing.
The app retries and uses available connectivity options.
Use the Subscription area in your account.
Use account settings or contact support.
Downloadable Resources
TrackSOS Quick Start GuidePDF · 1.2 MB
Emergency Preparedness ChecklistPDF · 1.8 MB
Family Safety GuidePDF · 2.1 MB
Provider Onboarding GuidePDF · 3.4 MB
Privacy Policy SummaryPDF · 1.1 MB
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